FAQ

Frequently Asked Questions (FAQ)

Q: How do I complete a purchase on Velvetnmoon?
A: Shopping at Velvetnmoon is quick, safe, and convenient. Browse our latest collections, add your favorite items to your cart, then click the cart icon at the top-right corner to review your selections. When ready, click “Proceed to Checkout,” enter your shipping and payment details, and confirm your order. Be sure to double-check all information to guarantee fast and accurate delivery.

Q: How do I provide my shipping and payment information?
A: During checkout, you’ll enter your shipping address, billing information, and contact details. Velvetnmoon.com uses advanced SSL encryption to protect your personal and payment information. If you create an account, your details will be securely stored, making future checkouts faster and easier.

Q: What payment methods are accepted at Velvetnmoon?
A: We accept multiple secure payment options, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe. If you experience any issues while paying, contact us at support@velvetnmoon.com, and our team will assist you promptly.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please email support@velvetnmoon.com as soon as possible. If your order hasn’t shipped yet, we’ll happily update or cancel it. Once the order has been dispatched, changes may no longer be possible.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and a direct link to monitor your package in real time. If tracking information is delayed or unclear, contact support@velvetnmoon.com, and we’ll coordinate with the carrier for you.

Q: What is Velvetnmoon’s return policy?
A: Your satisfaction is our top priority! Velvetnmoon offers a simple return process within the eligible return period. All items must be returned in their original condition and packaging. Once we receive and inspect your return, your refund or exchange will be processed promptly. For complete details, visit our Return Policy page.

Q: How do I contact Velvetnmoon customer support?
A: Our friendly support team is ready to assist you. Reach us anytime through our Contact Us page or via support@velvetnmoon.com. We aim to respond to all inquiries within 24 hours.

Q: What should I do if I receive a damaged or wrong item?
A: We sincerely apologize for any inconvenience. Please email support@velvetnmoon.com with your order number and photos of the damaged or incorrect item. Our team will review your case and arrange a replacement or refund based on your preference. At Velvetnmoon, your satisfaction and trust are our top priority.