Return & Refund Policy

Return & Refund Policy

At Velvetnmoon, we want you to shop with confidence. Eligible items can be returned within 30 days of delivery, and approved refunds are issued to your original payment method within 14 business days.

Our Commitment
Your satisfaction is our priority. If your order isn’t what you expected, return it within 30 days from the delivery date. Once we receive and inspect your item, your refund will be processed within 14 business days. We strive to make every return fair, simple, and hassle-free.

Quick Overview
Return Period: Within 30 days of receiving your order.
Item Condition: Must be unused, unwashed, and in original packaging with all tags attached. Proof of purchase is required.
Return Shipping: Customer pays unless the item is defective or incorrect.
Refund Timeframe: Refunds are processed within 14 business days after approval (bank posting may take an additional 3–5 days).
Exchanges: Available only for defective or incorrect items. For size, color, or style preferences, please return the item and place a new order.

How to Request a Return – 3 Simple Steps
1. Email Us: Send your return request to support@velvetnmoon.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.
2. Provide Proof (if applicable): Attach photos or a short video showing any defect or damage.
3. Ship the Item: Once approved, you’ll receive a Return Authorization (RMA) and the return address. After inspection (within 72 hours), we’ll confirm your refund.

Why This Policy Works for You

• Transparent and simple – no hidden terms.

• Fast response – return requests reviewed within 72 hours.

• Customer-first – we cover costs if there’s an error on our end.

• Risk-free shopping – try items at home and return what doesn’t fit.

Frequently Asked Questions
Q: Can I exchange for a different size?
A: Exchanges are only available for defective or incorrect items. For other preferences, please return and place a new order.

Q: Who pays for return shipping if the item doesn’t fit?
A: For size or style changes, the customer pays. If the product is defective or incorrect, Velvetnmoon covers the shipping.

Q: How long does it take to confirm my return?
A: All returns are reviewed within 72 hours of receiving your package.

Q: My refund hasn’t arrived after 14 business days — what should I do?
A: Check your payment account first. If it’s still not posted after 14 business days, contact support@velvetnmoon.com for assistance.

Notes & Exceptions

• Final Sale / Clearance Items: Not returnable and clearly labeled “Final Sale.”

• Customized or Personalized Products: Cannot be returned unless defective or damaged on arrival.

• Defect Claims: Must include photo or video evidence.

Need Assistance?
Our team is always happy to help.
📧 Email: support@velvetnmoon.com

HARRIS DYNAMICS LLC / Velvetnmoon
🏢 Address: 1200 Park Lane, Glasgow, KY 42141, United States